Despite a turbulent year for the HUMMER brand, dealers around the country are still providing exceptional customer service according to JD Power’s 2009 Customer Service Index Study. HUMMER moved up 10 places and is now ranked 6th overall.
The study looks at satisfaction among vehicle owners who visit a dealership for maintenance or repair work in the first three years of ownership. The five areas looked at in order of importance are: service quality, service initiation, service adviser, service facility, and vehicle pickup.
“The significant decline in new-vehicle sales means that dealers are relying even more heavily on the service-operations side of their business for much-needed revenue,” said Jon Osborn, research director at J.D. Power and Associates. “With the stakes so high, it is imperative for dealers to focus heavily on maximizing satisfaction levels.”
HUMMER also had a strong showing in JD Power’s sales satisfaction survey late last year. Ranking second overall, HUMMER beat out many formidable brands like Lexus and Mercedes.
Check out the complete rankings chart after the jump.